Big Apple Housekeeping

• Back

Thank you

We'll be reaching out shortly!

• Okay

FAQ - Big Apple Housekeeping1. How much does it cost?
We charge 50 an hour and have a 3 hour minimum. Total pricing depends on your space and time needed to clean the home. Contact us for a free estimate tailored to your pad!2. How do I pay?We take payment through most standard payment apps (Venmo, Cashapp, Zelle, Paypal). At Big Apple Housekeeping, we require a 25% deposit for all first time cleans to secure bookings in our calendar. This helps us confirm scheduling and allocate resources effectively, ensuring we deliver the high-quality service you expect.2. What types of cleaning services do you offer?We’ve got you covered with everything from standard tidying (dusting, vacuuming, bathroom and kitchen refreshes) to deep cleans (think ovens, baseboards, and those mystery corners in your pre-war walk-up). One-time, weekly, biweekly, or monthly—we flex to your schedule.3. Do you bring your own supplies?Yes! Most cleaning services use equipment that costs under $200. We invested in Dyson's Gen5 Outsize - the same professional system trusted by luxury hotels and medical facilities - because NYC apartments deserve better than basic. Your home gets the deepest clean possible, with hospital-grade filtration that actually removes city air pollutants instead of recirculating them. We make sure to bring everything necessary to tackle the toughest dirt, dust, and stain.5. How do you deal with NYC building quirks like no elevators or strict co-op rules?We’re born-and-bred NYC navigators. Our team hauls gear up five-floor walk-ups and works around your building’s trash chute schedules or doorman policies. We’ve seen it all—your co-op board won’t scare us off!6. Why should I hire a cleaning service in NYC?Living in NYC is a hustle—long work hours, tight spaces, and endless to-dos leave little room for scrubbing floors. We take that burden off your plate, turning your apartment into a stress-free sanctuary so you can focus on crushing it in the city or just unwinding from the chaos.7. Can I trust your cleaners in my home?100%. Our team is vetted and trained. We get it: letting someone into your NYC space is a big deal. You’ll feel secure knowing we treat your home like our own.8. What if I need to reschedule or cancel?No stress—we’re as flexible as a bodega’s hours. Just give us at least 48 hours notice, and we’ll shift your slot. Life in NYC moves fast; we roll with it.9. How do I book a cleaning?Easy—hit us up online, call or text 332-256-4048. Pick your time, tell us about your place, and we’ll lock it in. You’ll be sipping coffee in a spotless apartment before you know it.10. What’s the emotional payoff of hiring you?Beyond a clean space, you’re buying peace of mind. Imagine ditching the guilt of a messy apartment, reclaiming your weekend from chores, or hosting friends in a place that's clean and clutter-free. We don’t just clean—we lift your whole mood.11. Do you service all of NYC?Yep, from Battery Park to the Bronx, Manhattan to Queens, and even Brooklyn’s deepest nooks. If you’re in the five boroughs, we’ll get to you—subway delays and bridge traffic included.12. How long does a cleaning take?Depends on your space—a quick tidy in a small apartment might take 3 hours, while a deep clean in a bigger spot could run 6-8 hours. We’ll give you an estimate upfront so you can plan your day.13. Can you clean before or after I move?Totally. Moving in NYC is a circus—let us handle the pre-move-in spruce or post-move-out scrub so you’re not stuck dealing with someone else’s dust (or leaving yours behind).14. What if I’m not happy with the clean?We’ve got your back. If something’s off, let us know within 24 hours, and we’ll swoop back in to fix it, no charge. Your satisfaction’s our win.15. Why choose Big Apple Housekeeping over the competition?We’re not just another cleaning crew—we’re NYC locals who get the grind. We bring hustle, heart, and a knack for making your space an escape. Plus, our clients say we’re the secret to surviving NYC with a smile.